Maximize the value of your Archer implementation

Let Archer act as your trusted advisor and provide strategic oversight to optimize success and value of your Archer implementation.

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Take a proactive approach to ensuring both the long and short-term success and scalability of the product. Archer succeeds when you succeed and get realized business value from your Archer implementation. Our Customer Success Program enables you to get realized business value with these three key components:

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Customer success manager

Works with customers to understand needs and propose recommendations for enhancing the alignment of Archer with the technical, business and operational requirements for risk management in the organization.

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Data collection

Conduct data collection of telemetry, user survey and functional data to validate and fuel the demonstration of true business value.

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Stewardship meeting

Identify and prioritize value-added opportunities to further enable process maturity and the value of the partnership.

Strategic guidance and tactical insight through a standardized proven engagement model to drive customer value and success.

Kickoff

Conduct kickoff to schedule and plan the engagement. Establish mutual common purpose, understand key drivers and define what success looks like.

Strategic planning

Conduct strategic planning session to understand current state and business problem definition, and define target state and success.

Coaching

Conduct sessions to guide and optimize the utilization of Archer, and apply best practices carefully adapting and balancing with reality.

Operationalize

Capture meaningful value with measurable results. Establish method and procedures to protect while enabling expansion.

Stewardship meeting

Meetings with key stakeholders to drive and enable continual value creation with Archer.

Training programs that cover a range of topics including product capabilities, implementation, setting up access controls, and more.